Catering Policy

Payment Terms
To secure your catering order, full payment is required by the delivery or event date. We accept cash, online card payments, e-transfers, and EFT via direct bank deposit. Regular clients may be eligible for 30-day payment terms; please speak with your Catering Coordinator if you need alternative arrangements. Final guest counts and menu selections should be confirmed at least 7 days prior to your event.

Order Revisions
Changes to your catering order — including menu items, guest count, or delivery details — are accepted up to 7 days before the event date. Requests made after this deadline may not be accommodated and could incur additional charges based on preparation and logistics.

Cancellation & Refund Policy
We understand that plans can change. To help us manage ingredients, labor, and delivery schedules, all cancellations must be communicated as early as possible.

• Cancellations more than 14 days before the event: Full refund of payments made, minus any unrecoverable costs.
• Cancellations 7–14 days before the event: A partial cancellation fee of up to 25% of the total order value may apply.
• Cancellations within 7 days of the event or on the event date: You may be responsible for up to 100% of the order value, as resources will already have been committed.
  Refunds will be processed based on the timing of your cancellation request and any applicable costs already incurred.

How to Cancel or Revise an Order
To request a cancellation or revision, please contact us as soon as possible via email or phone:
📧 customercare@lebanesegarden.ca
📞 416-551-1553 (press 0)