Catering Policy

Payment Terms
To secure your catering order, full payment is required by the delivery or event date. We accept cash, online card payments, e-transfers, and EFT via direct bank deposit. Regular clients may be eligible for 30-day payment terms; please speak with your Catering Coordinator if you need alternative arrangements. Ideally, final guest counts and menu selections should be confirmed at least 3 days prior to your event.

Order Revisions
Changes to your catering order — including menu items, guest count, or delivery details — are accepted up to 3 days before the event date. Requests made after this deadline should be immediately requested from our catering team.

Cancellation & Refund Policy
We understand that plans can change. To help us manage ingredients, labor, and delivery schedules, all cancellations must be communicated as early as possible.

• Cancellations more than 3 days before the event: Full refund of payments made, minus any unrecoverable costs.
• Cancellations 1-2 days before the event: A partial cancellation fee of up to 25% of the total order value may apply.
• Same day cancellations are not accepted. 100% cancellation fee, inclusive of all costs

Refunds will be processed based on the timing of your cancellation request and any applicable costs already incurred.

How to Cancel or Revise an Order
To request a cancellation or revision, please contact us as soon as possible via email or phone:
📧 lebanesegardento@gmail.com
📞 416-551-1553 (press 0)